La Famille is a premium fast-food brand founded in 2019, already present in Paris, Roissy, Lyon, Bordeaux and Aix, with the ambition of expanding throughout France.
Premium fast food · Staff canteen
FOUNDED
2019
Points of sale
+5 in France
WITH BELORDER
Since 2021
Right in the heart of the La Défense district, La Famille welcomes a high volume of customers. It is a rushed clientele, who are nonetheless looking for a welcoming place to have their lunch.
With five cities already covered and an ambition for nationwide development, the brand needed to make its customer journey smoother without sacrificing quality.
Belorder has halved the waiting time, from 4 to 2 minutes, whilst guaranteeing a consistent quality of service, thanks to the deployment of 4 self-service kiosks connected to the till, the kitchen and the loyalty programme.
The key to success: a reliable, robust system that is perfectly integrated into the restaurant's ecosystem.
the order placed at the kiosk goes straight to the order assemblers
linked to the terminal — the majority of customers leave their phone number
backed by a strong technical team and responsive customer service
La Famille relies on the Belorder modules dedicated to eat-in and takeaway ordering, deployed across its entire network.
I recommend Belorder to all restaurateurs with true ambitions for growth. To scale up, you need a system that can keep up. Belorder has allowed us to streamline the entire customer journey without sacrificing quality. With our 6 kiosks, we have halved waiting times, from 4 to 2 minutes on average, with just 10 seconds of handling per order on the kitchen side. That is the strength of Belorder: reliable and robust technology that enables growth without complicating operations.
Operations Manager, La Famille
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