Belorder Is there anything you'd like me to translate? Please provide the text you want translated into English (UK). Case studies Is there anything you'd like me to translate? Please provide the text you want translated into English (UK). How La Brigade is developing its franchise network without complicating its multi-site management

How La Brigade is developing its franchise network without complicating its multi-site management

Founded in Paris as a food truck before becoming a chain, La Brigade is a street food concept dedicated to meat lovers, which is currently expanding rapidly through franchising: 17 restaurants in France with a target of 20 by the end of 2026.

The Brigade

Street Food carnivore

FOUNDED

2013

Points of sale 

17

WITH BELORDER

Since 2022

12-MONTH RESULTS

-50%

Title KPI 1

waiting time (4 min → 2 min on average)

10 sec

Title KPI 2

between ordering at the kiosk and arriving in the kitchen

Title KPI 3

average basket

Majority

Title KPI 3

customers identified via the loyalty programme

Summary

    01 / The Challenge

    The challenge: To grow fast, at the risk of breaking everything

    Multiplying catering franchise openings also means multiplying the risks of complexity.

    The condition set for growing: integrate seamlessly with what is already in place, without adding yet another tool to manage.

    Here are the main challenges identified:

    • A takeaway identified as the primary friction point for a busy customer
    • A till that doesn't talk to the loyalty system
    • Franchise growth that can quickly overwhelm a poorly prepared customer journey
    • The risk of increasing glitches between the checkout, loyalty programme and order taking with every new opening

    03 / The solution

    The solution: A connected and seamless ordering journey to grow the franchise network

    Belorder integrates into La Brigade’s existing digital ecosystem, including EPOS and loyalty systems, so that every new opening benefits from the same seamless customer journey without starting from scratch, particularly regarding takeaway sales, which are their bottleneck.

    • Seamless checkout journey for the customer, designed for takeaway
    • Full integration with existing systems Zelty EPOS and connected loyalty programme, a condition set by La Brigade to keep growing without multiplying disconnected tools
    • Customisable 100 % interface, adapted to the brand identity with each new opening
    • Integrated additive manufacturing to the checkout process
    • Responsive technical team, which adapts to the needs of the network as it grows

    Seamless checkout journey

    Seamless checkout journey for the customer, designed for takeaway

    Full integration with existing systems

    Zelty till and connected loyalty programme, a condition set by La Brigade to continue growing without multiplying disconnected tools

    Customisable 100 % interface

    Adapted to the brand identity with each new opening

    Integrated additive manufacturing

    to the checkout process

    Responsive technical team

    Which adapts to the needs of the network as it grows

    04 / Before & After

    What has truly changed.

    The fear of losing the rushed customer

    • A takeaway service identified as the weak point of the customer journey
    • A franchise undergoing rapid acceleration, with no guarantee that the tools will keep pace
    • Till and loyalty system not connected to order taking: a recipe for a hitch at every opening


    The franchise is growing, the service holds up.

    • Belorder fully integrated with the Zelty till system and loyalty programme: no more standalone tools
    • A seamless ordering journey, including for takeaway
    • Every new opening benefits from the same system, without starting from scratch

    05 / Features used

    The La Brigade stack

    La Brigade relies on the Belorder modules dedicated to eat-in and takeaway ordering, deployed across its entire network.

    EPOS and loyalty integration

    Customisable 100 % interface

    05 / Testimonial

    They trust us

    Belorder has integrated seamlessly with our existing tools, including our till system and loyalty scheme, without ever slowing down our franchise growth. The takeaway ordering process is seamless, the interface is tailor-made, and the technical team is always on hand.

    Alexis.

    Maintenance & IT Manager, La Brigade

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